Player Community Improvement Proposal

Developer response

The developers' response to the letter

Reproduced in full, exactly as the developers wrote it.

Thank you for taking the time to compile this thoughtful and constructive proposal. We truly appreciate the passion, care, and dedication that went into this message. We are reading it not as a criticism, but as a sign that you care deeply about the game.

1. 1

   Slowing down updates and new systems

   We hear you. We understand that the rapid pace of new systems can be overwhelming, and we are reviewing our release cadence to ensure players have enough time to fully understand and engage with each system before the next one arrives. We will be more mindful of this going forward.

2. 2

   Improving translations and explanations

   We acknowledge that clear and accurate communication is critical. We are actively reviewing our localization processes and working to improve the clarity of in-game descriptions, event rules, and mechanic explanations across all supported languages. This is an ongoing effort, and we will continue to refine it.

3. 3

   Making Lost City strategic again

   We have noted your request for more difficulty, strategic depth, and better rewards in Lost City. This is valuable feedback, and we will take it into serious consideration as we review the mode's future direction.

4. 4

   Making CP more meaningful

   We agree that CP should be a better reflection of overall account strength. We will explore ways to refine how CP is calculated and represented, while ensuring that strategy, hero combinations, and player knowledge remain equally important factors in gameplay.

5. 5

   Adding counter strategies for 1v1 PvP

   We understand the desire for more strategic variety in PvP. We will look into ways to introduce greater counter-play dynamics so that battles are less about raw power and more about thoughtful hero selection and tactical decisions.

6. 6

   Expanding permanent content

   We recognize the importance of giving established players long-term goals to work toward. While we are currently focusing on delivering new content (such as the upcoming season update), we also understand the value of expanding permanent features like TR, Cosmic Cube, Test Works, Campaign, Challenge Mode, and endgame stages. We will seriously consider ways to continue expanding these areas in future updates.

7. 7

   Improving existing modes before adding temporary ones

   We understand your preference for refining and expanding current content over introducing temporary events. Please know that while updating existing systems can be more complex and resource-intensive, we are taking your feedback seriously and will carefully evaluate improvements to Guild Defense, Forgotten Realm, VB, Lost City, and other core modes.

8. 8

   Fixing server balance and transfers

   We have received your feedback regarding server balance and player transfers. We understand these are important concerns, and we will take them into consideration during our ongoing internal evaluations. However, we are unable to make any specific promises or guarantee any particular changes to transfer policies, server mergers, or related measures at this time. We appreciate your understanding and will continue to listen to the community.

9. 9

   Reducing temporary event overload

   We have already submitted this feedback to our dev team for consideration, the developers will evaluate them based on a large number of player suggestions and the progress of the current game.

10. 10–11

    Improving event pricing and fairness, and addressing regional pricing

    Please know that all in-game prices were set according to the USD. We never set different prices in different regions. The price differences you may observe are caused by the following factors:

    • Different currency exchange rates.
    • Different currency exchange rate fluctuations.
    • Different value-added tax fees in different regions.
    • Different policies carried out in certain regions by Google Play or Apple AppStore.

    We understand that these differences can feel frustrating, and we will continue to monitor the situation and explore ways to create a fairer experience for players across all regions.

11. 12

    Giving old materials value

    We fully agree that obsolete items should not go to waste. We are exploring systems such as universal salvage, dismantling, exchange, or marketplace mechanics to ensure that excess and outdated inventory can continue to hold value for players. We will share more information as these plans develop.

We are sincerely grateful for the time and energy you have invested in sharing this feedback. The game exists because of players like you, and we are committed to doing better. We cannot solve everything overnight, but we are taking every point raised here seriously and will continue to provide updates as we work through these issues.

Thank you for your patience, your passion, and your trust. We look forward to growing this game together with you.