Community letter: the game lags on every phone

This letter is published at the request of the player community. The site acts as a platform: we publish the letter as it is, we are not its author and we do not sign it on our own behalf.

Good day, everyone.

We continue to follow the development of the game and what we were promised.

Dear development team, on September 9 you wrote that you are working on lags, frame drops, and long loading times. We will help you pinpoint the cause more accurately. The problem is that the game is overloaded with visual effects.

The first step toward a comfortable game in the "survival against hordes" genre is the ability to disable visual effects and damage numbers. This is a standard solution.

Right now the player cannot see their own character, nor the enemies, nor who they are taking damage from. Effects from secondary weapons, genes, and survivors cover the entire screen. Light flashes from shots are like a strobe light, hitting the eyes.

It is impossible to play like this. The app lags, freezes, and crashes. In VB mode the game minimizes, and the player loses progress. After that, interest disappears.

We are asking not just for "optimization," but for a concrete switch: disabling effects. This will save people from lags and crashes on weak devices.

You yourselves do not play your own game. Turn on any mode, take ES or BS and try it. Then you will understand what we are talking about.

For a whole month now you have been collecting IDs, firmware versions, and device models. Have you gathered enough information to solve the problem? Or are you simply stalling for time?

While you're at it, check whether you have added the x3 speed button, the ability to disable the scrolling ticker, equipment presets, and backpack customization. Separately, I will remind you: it would be appropriate to show major rewards at the beginning, not at the end.

You still have not answered anything about P-servers and expanding the transfer range.

And another thing. Every time I want to donate to the game, I put that money aside for a new phone. Because a powerful phone gives more comfort than a silver wolf or a pink elephant. Think about it. You are losing donations not because players do not want to pay, but because they are forced to pay for hardware just so the game simply works.

The next word you would like to ban in the game is "lags." But that will not help get rid of them.

Stop continuing to "analyze and work through" things. This problem has existed for a long time, and each time you only make it worse.

We have gathered video materials for you. These are not complaints, these are facts.

Look at how players play and how they suffer.

Videos from players' phones